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A Time and Motion Study of Patients Presenting at the Accident and Emergency Department at Advanced Paediatric Centre of Pgimer, Chandigarh

Ranjana Singh, Yatin Talwar and Ashok Kumar

The quality and efficacy of treatment at the emergency departments can be critically evaluated by the patients’ outcomes and their waiting time. The length of stay in the emergency department is an indicator of performance for assessing the emergency room services. To investigate time motion of patients and to compare the outcomes with the patient flow guidelines from the western countries. Also, the significantly contributing parameters in this time motion were predicted. 134 patients were randomly screened at the ER of Advanced paediatric center of a premiere tertiary care teaching hospital of North India. In this blinded study, researchers were recruited at the ER with a digital stopwatch. The time monitoring of the patients starts as they enter into the building till the time their treatment starts. The duration calculated demonstrated significant areas where more stress could be given for eventual process improvement.