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Wireless Calling system in Ophthalmology Clinics in Saudi Arabia

Abdullah AlQahtani and Mohammed Aiman Halawani*

Introduction: Digital technology is playing a significant role in healthcare systems. This novel technology is proved to have a significant clinical benefit in the diagnosis and management of different medical specialties. However, it is still unclear if digital technology can have a clinical impact when applied to the operational system of hospitals.

Objective: The goal of this study is to explore the significance of using one of the applications of digital technology, Wireless patient calling system in ophthalmology clinics, compared to conventional calling systems.

Methods: The study included two steps; the first step was using the traditional calling system on one random day in the ophthalmology clinic. The second step was applying the Wireless patient calling system in another day in the same clinic and observing the differences in nurse and patients number standing in front of the clinic reception during timeline every half hour. between the two days. 30 patients were present in the first day and 30 patients in the second day.

Results: The average number of patients required an equivalent average number of nurses in the conventional calling system. On the other hand, the average number of nurses required a similar number of patients was lower in the Wireless calling system day. Additionally, the average number of doctors required for the Wireless calling system was lower compared to the conventional calling system.

Conclusion: The Wireless patient calling system can have time and cost-saving benefits and save the workforce of healthcare professionals for more critical clinical duties.