Department of Management, School of Business, University of Cape Coast, Ghana
Review Article
Assessing Health System Responsiveness to Non-Medical Patient Needs in Public and Private Healthcare Settings: A Case Study in Jirapa Municipality, Ghana
Author(s): Edmond Tale-Er*, Foster Abrampa Opoku-Mensah and Vitalis Bawontuo
The responsiveness of healthcare systems to non-medical patient needs is a crucial determinant of patient satisfaction and healthcare quality. These non-medical needs include dignity, autonomy, confidentiality, and communication. In many Low and Middle-Income Countries (LMICs) like Ghana, healthcare systems often prioritize medical care, overlooking non-medical aspects, especially in public healthcare facilities. This study aims to assess and compare the responsiveness of healthcare services to non-medical patient needs in public and private healthcare settings within Jirapa Municipality, Ghana. Using a comparative cross-sectional study design, 96 patients from both public and private healthcare facilities participated in a purely quantitative study. Data were collected using structured questionnaires based on the World Health Organization’s health system responsiveness model. R.. View More»
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