Health Systems and Policy Research

Departmentof Pharmacy, Faculty of Medicine, Mbarara University of Science and Technology, P.O. Box 1410, Mbarara, Uganda

Publications

• Case Report   
  Attitude of Health Workers (Nurses) Towards Patients and the Perception Patients Have about Them: A Case Study at Kropa Health Centre in Ghana
  Author(s): Richard Owusu Nyarko* and Ivan Kahwa
  
  Background: The purpose of this study is known a specific hospital operating issue on employee attitude, service quality, customer satisfaction, and customer loyalty in health - care organizations. Methods: The proposed research model was done using the mixed methods approach. Results: The results indicate that hospitals can improve customer satisfaction and loyalty through efficient public relations with patients and their families, frequent in-service training for employees in terms of public relations and customer care and service quality. One of the key findings of our study was that health workers especially nurse had bad public relations with patients and their families in health-care organization’s influence employee reaction and service quality. Conclusion: The researcher co.. View More»
  

  Abstract PDF