South Sefton and Formby Training Hub, and Aughton Surgery, United Kingdom
Special Issue Article
Are technology driven patient group consultations the new normal for Primary Care?
Author(s): Maggi Bradley
Quite recently, group consultations (or shared medical appointments) were introduced to the range of tools available to clinicians working in primary care. Simply, these are the delivery or care advice to groups of patients with similar health issues. Patients are able to share experiences, and learning, with peers in a supportive and often motivational environment. Working in this way at least doubles clinician capacity and systemises follow-up. There is strong evidence that this approach enhances patient experience, improves clinical outcomes, and reduces hospital/A&E attendance.
The Covid-19 crisis eliminated the possibility of face-to-face group consultations but, the principle of expert-led peer support, particularly at this time of increased health anxiety, was sound. The decision was taken to investigate the use of technology to enable continuance.
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